Contact & help center

EDee is an automated delivery option that gives you the chance to receive your online orders without the need of logging in to your EshopWedrop account more than once.

What does automated delivery mean?

With EDee being an automated delivery option, this means that if activated, your orders will be delivered to you automatically, based on the preferences you set in your personal EshopWedrop account only once.

Is EDee a mandatory option I have to use?

EDee is not mandatory, it is an optional add-on and can be activated in your personal EshopWedrop account, for free!

If you decide to activate our EDee functionality, then all you need to do is complete the information applicable in your EshopWedrop account under the ‘My parcels’ section and based on this information your future orders will be delivered to you. Also, you are able deactivate it at any time.

Please note: Even if you decide not to use EDee, your parcels will still move to their Destination Warehouse, so Edee will not affect your parcels journey if it is not used.

If I activate EDee, will this work for outstanding orders in my account?

If you decide to activate EDee but you already have orders outstanding in your account, then please note that the preferences you have set will only work for those parcels that are added to your account after the activation. For the parcels already existing in your account, these cannot be automated and will therefore have to follow the manual ordering process.

How does EDee work?

EDee gives you the chance to pre-select the delivery options you wish your orders to use, only ONCE and from then on, each time that you use EshopWedrop to deliver your parcels, EDee will take care of the entire process for you, using the preferences set!

For example: If you pre-select preferences such as the delivery option to be home delivery and use the same method of payment for all of your orders, then Edee will carry out your future orders using these preferences, without asking for any further assistance.

How to Activate EDee?

Step.1 à Visit your EshopWedrop Account and go to the ‘My Parcels’ page.

Step.2 à Turn On EDee

Step.3 à Select the delivery preferences that you wish EDee to take care of for you

Is there a maximum parcel size for automated deliveries?

There is no maximum parcel size for automated deliveries, unless you choose our C&C options (parcel lockers / parcel shops). If you select one of our C&C options and your parcel is bigger than the maximum allowed, then EDee will use the secondary delivery option that you set in your EDee settings.

Also, if you are using click and collect or door deliveries, please check for any courier restrictions that may occur.

What happens if I use EDee but choose to pay ‘cash on delivery’?

If you have selected the ‘Cash on delivery’ payment option, EDee will take care of the delivery for you and will send your parcels to our Polish warehouse. Once your parcels have arrived, you can collect and pay for your order using cash on delivery.

Likewise, EDee can arrange for home delivery and payment can be made on arrival.

What happens if I use EDee but choose to send one parcel to a different address?

EDee can be turned on/turned off for one individual parcel separately if wanted. For example, if EDee has been activated, but one parcel needed to be delivered in a different way to the others in the account, EDee can be turned off for this one individual parcel. Then, this particular parcel would just need to be ordered in the usual way.

Will I be informed with updates on the journey of my parcel with EDee?

EDee will send you email updates on the status and journey of your order to keep you fully informed each step of the way.

Is EDee suitable for me?

EDee is the right option for you if you like your online shopping process to be fast and simple. This meaning, less email notifications (if you opt in to receive less) and less logins to your account. However, order tracking and delivery updates are always available on the website for you to access.

Will Edee take care of customs details for me?

In case you decide to activate EDee for USA parcels, please keep in mind that EDee cannot upload customs details in your account on your behalf. You will still need to login to your account and upload these details manually. After these documents have been uploaded, EDee can send your USA parcel to you and finalise the automated process.

Can I use Edee for more than one parcel?

EDee works only if you order your parcels individually, one by one, as currently this option is not available for consolidation of parcels into one single order. In the future we will have this option, so stay tuned!

Can I use Edee for one parcel only?

EDee can be activated for just one parcel if wanted. This option is useful for those who may be away when their parcel will be delivered. If you have a parcel in your account and you would like to automate the delivery process for it then this can be completed by going to the ‘My Parcels’ section in your account and activating EDee for this one parcel. Once your parcel has been received, EDee will take care of the delivery for you.

What happens if I activate EDee but then decide that it isn’t for me?

EDee can always be deactivated and re-activated again as many times as you wish. If you simply login to your account and select the ‘My Parcels’ section, you will be able to switch the On/Off button on the EDee banner to turn EDee on or off. 

Please note: If you decide to activate EDee, the preferences you have set will only work for those parcels that are added to your account after the activation. This means that any parcels that were already in your account before activating EDee, will not be automated and will therefore follow the manual ordering process.

Also, EDee can be turned on/turned off for one individual parcel separately if wanted. For example, if EDee has been activated, but one parcel needed to be delivered in a different way to the others in the account, EDee can be turned off for this one individual parcel. Then, this particular parcel would just need to be ordered in the usual way.

Why is EDee free? Are there any hidden costs?

We offer EDee absolutely free at the moment because we want to offer our customers the best possible online shopping experience. Taking into consideration each and every review we receive every day, we try to find the best solutions so that the service is simple, efficient and enjoyable, which EDee helps with in every way.

Please see the mechanism of this surcharge in the examples below:

*Surcharges include VAT and are updated and published at the beginning of each month and applied during periods with abnormally high costs due to regional or global crisis’. The information above is purely explanatory and for the current applicable ESS, please read more here.

Currently, the standard maximum dimension allowed for one parcel is of 240cm per one side. If the parcel exceeds 240cm on one of its sides, you will be contacted regarding contingent surcharges. Once the extra-costs have been covered, the parcel will be processed by the origin warehouse and delivered safely to you.

For some origin countries there can be lower maximum limits in place as communicated on the website in the FAQ section.

STEP 1 – Upon registering you will receive your Personal EshopWedrop Delivery Addresses for online shopping in Europe, USA and soon Asia.

STEP 2 – Shop from all of your favourite online stores in Europe, USA and soon Asia. Here you can find some shopping ideas but always feel free to use any other shop you might prefer!

STEP 3 – On the online store’s checkout page, use your Personal EshopWedrop Delivery Address including your EshopWedrop ID (part of the address' body). There are many online shops that will ask you to fill in the two address lines, we also include two lines for your shopping address (this is why you will find them in your shopping addresses: Address Line 1 / Address Line 2).

STEP 4 – Wait for our confirmation that your order has arrived at your EshopWedrop Personal Delivery Address (please consider the delivery time in the respective country according to the local delivery option you selected when you placed the online order). Once your order has arrived at the EshopWedrop warehouse, our team will arrange for the parcel to be delivered to Poland.

STEP 5 – We know that shopping online might be stressful sometimes, that’s why we regularly inform you via e-mail about your parcels’ location and delivery status or you can check this anytime by logging into your EshopWedrop account or using the Track & Trace tool available on the EshopWedrop website.

STEP 6 – You will receive an email notification once your parcel has arrived in Poland. Home delivery? Job address delivery? Or you prefer to personally pick up your order from a collection point? You can select the option most convenient to you as soon as your parcels have arrived in Poland.

Origin warehouses can accept parcels during working days (Monday to Friday) from 9am until 5pm (local time)

Of course! We recomend you to use Pricerunner for your shopping from the UK, and Preis in Italy and Germany.

Thousands of online shoppers in Europe use EshopWedrop to deliver their parcels when shopping online from abroad.

Here are some of the reasons that EshopWedrop can be your favourite online shopping partner:

Brands you love, delivered to you: With EshopWedrop you have access to high quality and cheaper products from the biggest online retailers in Europe, USA and soon Asia! If some online retailers do not deliver to Poland, EshopWedrop does!

Access to product sales across Europe: We all know that there are huge sales running online in markets such as in the US. Most of these products can be expensive and sometimes not even available in Poland! With EshopWedrop you can now shop online for any product you like and enjoy discounts and sales that the European, American and Asian (coming soon) markets offer!

Consolidate your orders: It is likely that you will want to buy products from multiple European, American and Asian (coming soon) shops! This can result in high delivery costs, but with EshopWedrop you can combine all of your orders into one consolidated delivery and tracking number, so that all of your parcels will be delivered to you together, saving you money and time when collecting them.

Price Calculator: You can estimate your delivery fees before you purchase a product. This will provide you with an estimate of the costs to deliver your parcels globally to your home address in Poland. Visit the EshopWedrop Price Calculator to estimate your parcel delivery costs. Visit the Price Calculator

Multiple Delivery & Collection Options:  Online shopping means convenient shopping! EshopWedrop is giving you the chance to deliver your parcels to a click & collect collection point, your home address or an address of your choice! What’s even better? If you are local, simply visit our flagship and pick the parcel up yourself!

Make a friend feel unique: Surprise your loved ones by sending them a parcel from abroad straight to their address!

Once signed up you will receive your Personal Delivery Addresses for your online shopping in Europe, USA and soon Asia. You can find these addresses when you log in to your Personal EshopWedrop Account.

These are the main EshopWedrop Warehouse Addresses. When you are shopping online and use one of these addresses, your parcels are being delivered to the relevant country’s EshopWedrop Warehouse.

Via this process you can sometimes benefit from a free delivery option that online retailers often offer their customers. Meaning, you only have to pay for the costs associated for EshopWedrop to deliver your parcel to Poland.

Example: You have ordered a book from Amazon.com that qualifies for free USA delivery and you have used your USA Personal EshopWedrop Delivery address at the checkout. This means that your parcel will first be sent to our USA EshopWedrop Warehouse allowing you to qualify for the Free delivery option that Amazon.com sometimes offers. Your goods will then be delivered from the USA warehouse to Poland and you will charged based on the delivery charge you have selected.

Our system will automatically send you email notifications as soon as we have received your parcels. The following details are included in our email notifications for each parcel received:

• Weight
• Dimensions
• Tracking number
• Link to your EshopWedrop account where you can see a picture of your parcel(s) as well as all of the details above.

Also, at any time, you have the option to check your parcels in your EshopWedrop account. You will find here all of the details and the status for all of your parcels, consolidations, history and invoices raised to you.

There are several reasons for a parcel to be refused.

• The parcel was shipped with COD service (Collect on Delivery)
• The dimensions of the parcel exceed the maximum allowable
• The parcel is on the list of goods that cannot be transported (dangerous goods, goods the storage, and delivery of which may require special conditions).

You can select the final delivery of your parcels as soon as they arrive in our destination warehouse in Poland.

To collect your Parcels, you can choose from the following options:

• Door delivery to the most convinient location to you
• Collection from the closest point, according to your Post Code pickup location
• Collection from our central warehouse (FlagShip) in Pruszkow

• We kindly ask that you check if the online store has sent your products and if they were successfully delivered to your EshopWedrop shopping address.
• Did you receive a tracking number for the order from the online store? We recommend that you use a track & trace delivery option.
• If the products were delivered, but the retailer did not correctly label your unique shopping address on the parcel, we will keep your parcels in the "Unidentified" category and will make investigations.
• We kindly ask you to contact us and send us all the details you have in order to clarify the situation.

We will inform you via email as soon as:

• your parcels arrive in the EshopWedrop origin warehouses (your EshopWedrop shopping addresses)
• your parcels depart towards the destination country
• your parcels arrive in our warehouse from the destination country
• your parcels, either arrive in the collection point indicated by you or when they are handed over to the courier for delivery to the address indicated by you
• the parcels are delivered to you.

Also, you have the anytime option to check your parcels in your EshopWedrop account. You will find here all of the details and the status for all of your parcels, consolidations, history, invoices raised to you, etc.

Let's try this:

• Check that you have chosen the delivery country correctly.
• Change "+44" (UK code) with "0" (zero) - ebay.co.uk
• Delete +44 and leave only the rest of numbers - Amazon.co.uk

Absolutely! Our online shops directory is only for guidance and ideas for you to explore. You can buy from any online shop which is making deliveries to one of your EshopWedrop shopping delivery addresses.

The shipping cost is calculated according to our price list which can be found on our website.

An estimation of the shipping cost can be calculated through our online calculator which can also be found on our website.

The cost is based on the weight of each parcel in Kg. 

In case the volumetric weight (length X width X height)cm / 6000 is greater than the actual weight of the parcel then the shipping cost is calculated based on the volumetric weight.

Delivery prices are calculated based on the parcels’ chargeable weight:

Chargeable weight:  The Chargeable weight of air freight shipments is calculated as the Actual weight (Gross weight) or the Volumetric (also called Volume or Dimensional) weight of the shipment, whichever is greater. The Volumetric weight is calculated on the dimensions (length, width, and height) of a parcel: Length (cm) x Width (cm) x Height (cm) / 6,000.

Typically, large items with a light overall weight take up more space on an aircraft than a small, heavy item. That’s why the airlines use rates according to chargeable weight.

Import Customs Formalities

When parcels arrive in the Netherlands each of them is subject to import customs formalities – this allows the parcels to be circulated as EU parcels to any EU destination country without any other customs formalities during the transit or at the destination.

From the 1st of July 2021 however, new customs formalities as dictated by EU legislation will take effect. Please take note of the important information below:

Low Value (LV) Parcels with final customs value up to 150 EUR: Parcels to this value are now subject to payment of import VAT, though exempt from other duties or import taxes. For these parcels from the US into EU an import customs formality will be required, however.

High Value (HV) Parcels with final customs value above 150EUR: Individual parcels from the US into EU will be charged with Import VAT of 21%, plus Import Customs Duties depending on the products categories, all applied to the Statistical Value of each parcel. Import customs formalities will be required.

(It is important to note that previous customs procedures that included Medium Value (MV) parcels, are no longer applicable).

Import Customs Payments are made of the Import VAT, Import Customs Duties, and any other Import Taxes paid by EshopWedrop to Dutch customs officials on behalf of the clients for importing the parcels into the Netherlands, prior to delivery to Poland. Custom clearance charges are generated on the final customs value decided by the brokers and Dutch authorities. We will calculate an estimated customs payment upon completion of your declaration and where an over or underpayment occurs, this will be adjusted during the completion of final payment.

The final Import Customs Payments will be added for each parcel as amounts to be paid by the client at checkout prior to final delivery in the destination country.

The final Import Customs Payments are as charged by the Dutch customs authorities based on the customs declaration made by the client for each parcel but also based on Dutch customs authorities’ own statistical values for a given product of a given quantity. This means that the final customs value might be different than the declared value by the clients which also means the Final Import Customs Payments might be different than the Estimated Customs Payments determined at customs declaration moment made by the client for each parcel.

The final Import Customs Payments are as imposed by the Dutch customs authorities and no refunding or corrections can be done for any overpayment, regardless of the reason of the claimed overpayment – due to errors made by the client in the customs declaration or due to discretionary decision of the Dutch customs authorities.

Import Customs Clearance Service Fee: This is the service fee charged to the clients by EshopWedrop for the service of taking care of the import formalities for each individual parcel. These fees are different for LV and HV parcels and you will find this in the official tariffs list published on our website.

Import Customs Payments Service Fee: This is the service fee charged to the clients by EshopWedrop for the service of making the Import Customs Payments on behalf of the client. These are Import VAT, Import Customs Duties, and Other Import Taxes paid by EshopWedrop (or its subcontractors and appointed agents) to Dutch Customs Authorities to import each parcel.

This fee is 9.98% of the total amount of such Import Customs Payments made for each parcel, with a min amount being charged and they are according to the official tariffs list published on the website.

It is important to note that each parcel will be treated individually.

Want to know more? Use the EshopWedrop Calculator Here

Is there a max limit on the parcel’s chargeable weight?

Yes, 1,000 kg.*

Is there a max limit in the parcel’s declared value?

Max value per parcel: USD 2,500

If your parcel exceeds this limit, please contact our team and one of our customer service representatives will advise you on the process that needs to be followed. Only parcels within these limits are considered Parcels as defined in our standard Terms and Conditions and the tariffs and all the other conditions are applicable. Any parcel exceeding any of these limits will need to be agreed upon with special conditions and tariffs applicable.

Is the service available for companies or only for consumers (private individuals)?

The service can also be used by companies, but it is very important to understand that the import customs clearances are done in the Netherlands electronically and consolidate all parcels into one transport. Therefore, we cannot provide any Import Customs Declaration for each individual parcel which usually a company will require as supporting documentation for the import VAT or import customs duties paid for the customs formalities.

IMPORTANT: To ensure your parcel will be loaded onto the next scheduled departure, please login and update all of the customs details required for the parcel (value declaration, commodity, upload purchase invoice). Each departure will include only the parcels with all the customs details required updated by the departure's cut-off time. All parcels that customs details are not updated will remain in the warehouse until updated. When uploading the purchase invoice please note that the only acceptable format is a PDF.

The USA EshopWedrop Origin warehouse is based in New York. This means, that every time you are shopping from online retailers in America your parcels will be sent to the USA Origin Warehouse, and from there your parcels will arrive in the Netherlands, before being delivered to you in Poland.

When parcels arrive in the Netherlands, each of them is subject to import customs formalities – this allows the parcels to be circulated as EU parcels to any EU destination country without any other customs formalities during the transit or at destination. When preparing your customs declaration, you will be asked to provide a detailed description of the contents of your parcel. This in turn will generate HS codes used in the customs clearance procedure by Dutch customs officials. We have discovered that items with HS codes beginning with 0, 1, or 2 are strictly prohibited by Dutch officials.

Please find below a list with examples of products that cannot be delivered from the USA to Europe subject to Dutch custom formalities (this list is not exhaustive, and the prohibited products are not only limited to the examples below):

• Animal products, All food and drinks,
• Live animals, birds, cattle, livestock,
• Counterfeit goods,
• Plants, flowers, fruits, vegetables,
• Weapons, ammunition, incendiary devices,
• Vitamins, supplements, medication
• Unregistered medication, illegal drugs, including products allowed for being traded in the Origin Country including a low quantity of drugs like for example CBD-based oils and products.
• Waste Products, human waste,
• Seeds, protected plant species,
• Batteries, explosives, flammable substances, chemical products, sulpha, mineral fuels, resins, or other dangerous substances/radioactive substances,
• Culture goods, art, antiques,
• Vehicles, cars, motorcycles, pleasure craft, yachts

It’s our priority to ensure your parcels are customs cleared and delivered to you. However, for parcels containing products as per the list above, we cannot be held liable for your losses. The authorities are known for their confiscation and destruction of these items.

We do apologise for any inconvenience this might cause and we strongly suggest that before placing an order, you read our Terms and Conditions – 3.10 (3) regarding the size, packaging, and contents of your parcel.

Please note: These products are given as examples and the list is not exhaustive. Please ensure you observe the relevant legislation in the USA, EU, and Poland for any products which might not be allowed.

The USA EshopWedrop Origin warehouse is based in New York. This means, that every time you are shopping from online retailers in America your parcels will be sent to the USA Origin Warehouse, and from there your parcels will arrive in the Netherlands, before being delivered to you in Poland.

When parcels arrive in the Netherlands, each of them is subject to import customs formalities – this allows the parcels to be circulated as EU parcels to any EU destination country without any other customs formalities during the transit or at destination. When preparing your customs declaration, you will be asked to provide a detailed description of the contents of your parcel. This in turn will generate HS codes used in the customs clearance procedure by Dutch customs officials. We have discovered that items with HS codes beginning with 0, 1, or 2 are strictly prohibited by Dutch officials.

Please find below a list with examples of products that cannot be delivered from the USA to Europe subject to Dutch custom formalities (this list is not exhaustive, and the prohibited products are not only limited to the examples below):

• Animal products, perishable foodstuffs,
• Live animals, birds, cattle, livestock,
• Counterfeit goods,
• Plants, flowers, fruits, vegetables,
• GBL = Gamma-Butyrolacton,
• Weapons, ammunition, incendiary devices,
• Vitamins, supplements, medication
• Unregistered medication, illegal drugs, including products allowed for being traded in the Origin Country including a low quantity of drugs like for example CBD-based oils and products.
• Waste Products, human waste,
• Seeds, protected plant species,
• Batteries, explosives, flammable substances, chemical products, sulpha, mineral fuels, resins, or other dangerous substances/radioactive substances,
• Culture goods, art, antiques,
• Vehicles, cars, motorcycles, pleasure craft, yachts

It’s our priority to ensure your parcels are customs cleared and delivered to you. However, for parcels containing products as per the list above, we cannot be held liable for your losses. The authorities are known for their confiscation and destruction of these items.

We do apologise for any inconvenience this might cause and we strongly suggest that before placing an order, you read our Terms and Conditions – 3.10 (3) regarding the size, packaging, and contents of your parcel.

Please note: These products are given as examples and the list is not exhaustive. Please ensure you observe the relevant legislation in the USA, EU, and Poland for any products which might not be allowed.

Sometimes parcels can contain products known as ‘Dangerous Goods’. It is important that you are aware of the items that are considered ‘Dangerous Goods’ which can be purchased from the USA, as these cannot always be transported due to regulations.

Some goods are classified as ‘dangerous’ or ‘hazardous’ and can be unfit for safe transit. This category can include the following items: aerosols, perfume or anything containing lithium batteries – phones and laptops.

Please find below the list of ‘Dangerous Goods’ parcels:

• Parcels including Li-Ion and Li-Metal Batteries are classed as ‘Dangerous Goods’.
• Only UN3481 can be transported.
• All other Dangerous Goods’ codes cannot be transported. These include: UN3480, UN3091 and UN3090.
• For the parcels containing unknown Dangerous Goods’ codes, they will require being opened and unpacked for retrieval of cliental documentation. This documentation can then determine which of the 4 codes above the parcel is.
  Please note there will be a repacking fee involved for these parcels and they will be marked in the system until the repacking is confirmed by you.
• We can currently only transport the code: UN3481. We are organising transports only when the volumes are high enough for these ‘Dangerous Goods’ parcels. Generally, this transport happens once per month.
• For the codes we cannot transport, please contact our customer support team and confirm if you would like to return the parcels to the USA sellers.
• For laptops and products containing batteries please also contact our client support team.

It’s our priority to ensure your parcels are delivered to you and to make you aware if they contain dangerous items. However, for parcels containing products as per the list above, we cannot be held liable.

We do apologise for any inconvenience this might cause. 

We strongly suggest before placing an order, that you read our Terms and Conditions.

Placing an order using your EshopWedrop United Kingdom Delivery Address?

We strongly recommend that you review the information below - you will need to follow these guidelines to ensure your parcel successfully navigates the customs clearance procedure prior to delivery.

Visit your account to check your UK Delivery Address is available -  My Account

If you don’t have an EshopWedrop account yet, sign up Here

How does the UK service work?

The UK EshopWedrop Origin warehouse is based in Southampton. This means, that every time you are shopping from online retailers in the UK your parcels will be sent to the UK Origin Warehouse, and from there, they will be delivered to Poland, via the Netherlands.

Deliveries to the UK Warehouse are accepted from Monday to Friday 9 am to 5 pm (London time).

All parcels are processed within 24hrs after delivery.

Cut-off times – Parcels with customs details updated and confirmed by 08:00 GMT on the departure day will be included in that departure.

Currently, we have a weekly departure from the UK Origin Warehouse, on each Friday and with an arrival in the Netherlands on Sunday.

Clients will need to update the customs details of these parcels by Friday at 08:00 GMT to ensure that they will depart that same day.

What do I need to do when my parcel arrives at the UK warehouse?

Please log in to your Personal Account and complete the following steps:

Upload supporting documentation for the product categories and values declared (invoice, online order confirmation, proforma invoice, etc.). This document must clearly present the description of the products, the quantity, and the amount paid for the products. If any of these details are missing the parcel cannot depart from the UK!

You must complete the product category details mentioned above in ENGLISH ONLY and must match the description from the supporting documentation (invoice or online order confirmation). This in turn will allow for the creation of relevant HS codes needed during customs clearance.

Declared value in GBP including any applicable sales tax and UK delivery charges, according to the supporting documentation uploaded. The maximum value per parcel accepted by the system is GBP 5,000.

Please note: If you do not have a default delivery address in your destination country declared in your account you will be prompted to add one.  This is a necessary condition for the parcels to be sent from the UK. This address will be declared as your address for the export and import customs formalities.

What happens when my parcels arrive in the Netherlands?

Firstly, Parcels arrive in the Netherlands on Sunday for import customs clearance (see more details about the Import customs formalities).

Once the parcels have been customs cleared,  the parcels will be sorted and will leave on the next scheduled departure from the Netherlands to Poland.

For further questions please feel free to contact our Customer Service Team.

Customer Service Contact Details: Phone: [+48 22 738 31 94], E-mail: info@eshopwedrop.pl

Delivery prices are calculated based on the parcels’ chargeable weight:

Chargeable weight:  The Chargeable weight of the parcels is calculated as the Actual weight (Gross weight) or the Volumetric (also called Volume or Dimensional) weight of the shipment, whichever is greater. The Volumetric weight is calculated on the dimensions (length, width, and height) of a parcel: Length (cm) x Width (cm) x Height (cm) / 6,000. As an exception and benefit for our customers, for small volume parcels, we only charge them for the actual weight (gross weight) for the chargeable weight.

Typically, large items with a light overall actual weight take up more space on a truck than a small, heavy item. That’s why the transport costs are according to chargeable weight.

Import Customs Formalities

When parcels arrive in the Netherlands each of them is subject to import customs formalities – this allows the parcels to be circulated as EU parcels to any EU destination country without any other customs formalities during the transit or at the destination.

From the 1st of July 2021 however, new customs formalities as dictated by EU legislation will take effect. Please take note of the important information below:

Low Value (LV) Parcels with final customs value up to 150 EUR: Parcels to this value are now subject to payment of import VAT, though exempt from other duties or import taxes. For these parcels from the UK into EU an import customs formality will be required, however.

High Value (HV) Parcels with final customs value above 150EUR: Individual parcels from the UK into EU will be charged with Import VAT of 21%, plus Import Customs Duties depending on the products categories, all applied to the Statistical Value of each parcel. Import customs formalities will be required.

(It is important to note that previous customs procedures that included Medium Value (MV) parcels, are no longer applicable).

Import Customs Payments are made of the Import VAT, Import Customs Duties, and any other Import Taxes paid by EshopWedrop to Dutch customs officials on behalf of the clients for importing the parcels into the Netherlands, prior to delivery to Poland. Custom clearance charges are generated on the final customs value decided by the brokers and Dutch authorities. We will calculate an estimated customs payment upon completion of your declaration and where an over or underpayment occurs, this will be adjusted during the completion of final payment.

The final Import Customs Payments will be added for each parcel as amounts to be paid by the client at checkout prior to final delivery in the destination country.

The final Import Customs Payments are as charged by the Dutch customs authorities based on the customs declaration made by the client for each parcel but also based on Dutch customs authorities’ own statistical values for a given product of a given quantity. This means that the final customs value might be different than the declared value by the clients which also means the Final Import Customs Payments might be different than the Estimated Customs Payments determined at customs declaration moment made by the client for each parcel.

The final Import Customs Payments are as imposed by the Dutch customs authorities and no refunding or corrections can be done for any overpayment, regardless of the reason of the claimed overpayment – due to errors made by the client in the customs declaration or due to discretionary decision of the Dutch customs authorities.

Import Customs Clearance Service Fee: This is the service fee charged to the clients by EshopWedrop for the service of taking care of the import formalities for each individual parcel. These fees are different for LV and HV parcels and you will find this in the official tariffs list published on our website.

Import Customs Payments Service Fee: This is the service fee charged to the clients by EshopWedrop for the service of making the Import Customs Payments on behalf of the client. These are Import VAT, Import Customs Duties, and Other Import Taxes paid by EshopWedrop (or its subcontractors and appointed agents) to Dutch Customs Authorities to import each parcel.

This fee is 9.98% of the total amount of such Import Customs Payments made for each parcel, with a min amount being charged and they are according to the official tariffs list published on the website.

It is important to note that each parcel will be treated individually.

Want to know more? Use the EshopWedrop Calculator Here

Is there a max limit on the parcel’s chargeable weight?

Yes, 1,000 kg.*

Is there a max limit in the parcel’s declared value?

Max value per parcel: GBP 5,000

If your parcel exceeds this limit, please contact our team and one of our customer service representatives will advise you on the process that needs to be followed. Only parcels within these limits are considered Parcels as defined in our standard Terms and Conditions and the tariffs and all the other conditions are applicable. Any parcel exceeding any of these limits will need to be agreed upon with special conditions and tariffs applicable.

Is the service available for companies or only for consumers (private individuals)?

The service can also be used by companies, but it is very important to understand that the import customs clearances are done in the Netherlands electronically and consolidate all parcels into one transport. Therefore, we cannot provide any Import Customs Declaration for each individual parcel which usually a company will require as supporting documentation for the import VAT or import customs duties paid for the customs formalities.

The UK EshopWedrop Origin warehouse is based in Southampton. This means, that every time you are shopping from online retailers in the UK your parcels will be sent to the UK Origin Warehouse, and from there, your parcels will arrive in the Netherlands, before being delivered to you in Poland

When parcels arrive in the Netherlands, each of them is subject to import customs formalities – this allows the parcels to be circulated as EU parcels to any EU destination country without any other customs formalities during the transit or at the destination. When preparing your customs declaration, you will be asked to provide a detailed description of the contents of your parcel. This in turn will generate HS codes used in the customs clearance procedure by Dutch customs officials. We have discovered that items with HS codes beginning with 0, 1, or 2 are strictly prohibited by Dutch officials.

Please find below a list with examples of products that cannot be delivered from the UK to Europe subject to Dutch custom formalities (this list is not exhaustive, and the prohibited products are not only limited to the examples listed below):

• Animal products, All foods and drink,
• Live animals, birds, cattle, livestock,
• Counterfeit goods,
• Plants, flowers, fruits, vegetables,
• Weapons, ammunition, incendiary devices,
• Vitamins, supplements, medication
• Unregistered medication, illegal drugs, including products allowed for being traded in the Origin Country including a low quantity of drugs like for example CBD-based oils and products.
• Waste Products, human waste,
• Seeds, protected plant species,
• Batteries, explosives, flammable substances, chemical products, sulpha, mineral fuels, resins, or other dangerous substances/radioactive substances,
• Culture goods, art, antiques,
• Vehicles, cars, motorcycles, pleasure craft, yachts

It’s our priority to ensure your parcels are customs cleared and delivered to you. However, for parcels containing products as per the list above, we cannot be held liable for your losses. The authorities are known for their confiscation and destruction of these items.

We do apologize for any inconvenience this might cause and we strongly suggest that before placing an order, you read our Terms and Conditions – 3.10 (3) regarding the size, packaging, and contents of your parcel.

Please note: These products are given as examples and the list is not exhaustive. Please ensure you observe the relevant legislation in the UK, EU, and Poland for any products which might not be allowed.