Are you trying to place an order using your EshopWedrop American Delivery Address?
We strongly recommend that you review the information below - you need to follow the guidelines below to ensure your parcel is successfully delivered.
How does the USA service work?
The USA EshopWedrop Origin warehouse is based in New York and close to JFK airport. This means, that every time you are shopping online from online retailers your parcels will be sent to the USA Origin Warehouse and from here they will be delivered to the UK warehouse, via Heathrow airport.
Deliveries to the USA Warehouse are accepted from Monday to Friday 9am to 5pm (New York time).
All parcels are processed within 24hrs after delivery, except those delivered during Thursdays, which are processed on the same day.
Cut off times – Parcels with customs details updated and confirmed by Thursday 5 PM Eastern Time (ET) for each departure day will be included in the same day’s departure.
Currently we have one weekly departure from the USA Origin Warehouse, on each Friday with the airfreight departure from JFK Airport, NYC on Sunday and arrival at London Heathrow Airport on Monday morning.
Thus parcels delivered to our USA Origin Warehouse from Friday to Thursday will be processed and recorded in our system by Thursday Close of Business (ET). Customers need to update the customs details of these parcels by Thursday 5 PM ET in order to ensure they will depart the same Friday.
What do I need to do when parcel arrives at the USA warehouse?
Please login to your Personal Account and compete the following steps:
Upload supporting documentation for the products categories and values declared (invoice, online order confirmation, proforma invoice, etc.).
This document must present clearly the description of the products, the quantity and the amount paid for the products. If any of these details are missing the parcel cannot depart from the USA!
You must complete the product category details mentioned above in ENGLISH ONLY and must match the description from the supporting documentation (invoice or online order confirmation).
Declared value in USD including any applicable sales tax and USA delivery charges, according to the supporting documentation uploaded. The maximum value per parcel accepted by the system is USD 2,500. This is the maximum value for simplified export formalities accepted by the US Customs Authorities.
Please note: If you do not have a default delivery address in your destination country declared in your account you will be prompted to add one. This is a necessary condition for the parcels to be sent from the USA. This address will be declared as your address for the export and import customs formalities.
What happens when the parcels arrive in the UK?
Firstly, Parcels arrive in the UK on Monday at the Heathrow Airport for import customs clearance (see more details below about the import customs formalities).
Once the parcels have been customs cleared they will be delivered by Tuesday (12 PM UK time) to the EshopWedrop UK Flagship warehouse. At the Warehouse the parcels will be sorted and will be sent out for a final mile delivery.
For further questions please feel free to contact our Customer Service Team.
Customer Service Contact Details: